Are You Struggling With Break-Fix Style IT?
We offer proactive event management services designed to ensure your computing environment is available when you need it, safeguarding your mission-critical data and applications from potential losses.
For our managed services client, we:
✔ Monitor systems and set up alerts when they exceed thresholds
✔ Investigate any issues that are caught in the report
✔ Use diagnostic tools to discover what underlying issues are causing the problems
Monitoring
We establish thresholds for key resources (e.g. disk space, memory, network bandwidth, etc.) and utilize a robust monitoring and alert system to notify our technicians when those thresholds are exceeded.
Investigation
Event investigation involves analyzing the cause of an alert going off and determining whether action needs to be taken. If none is needed or the event is benign, we can update our monitoring tools accordingly.
Project Reviews
IT projects can be challenging to properly implement and deliver. We can review the scope and progress of your projects to ensure their timely completion, with recommended fixes.
Diagnostic
The suite of diagnostic tools at our disposal enable us to quickly investigate the alert and get to the root of any potential problem often resolving it before it escalates into a critical issue.
Systems Recovery
In rare scenarios, the alert may mean that we may need to enact recovery procedures to restore or repair systems to resume normal system operations.
Preventative Maintenance
Regular preventative maintenance can help resolve existing issues and address potential future issues proactively, negating or minimizing the impact of any future event.
Proactive Event Management
Roadmap
IT Assessment Services
The ability to detect and prevent issues before they occur or to respond quickly to investigate and correct faults is an essential part of maximizing your system’s uptime.
Reduce Resolution Times Through Proactive Prevention
Prevention is always preferable to repair, and taking the time to proactively monitor and maintain systems reduces the number and severity of issues.
Maximize System Availability
While the ultimate goal of proactive event management is to stop issues from occurring, it can also reduce the amount of time required to resolve them while helping to maximize system availability.
Take the Path to Proactive Management
Our proactive event management services help you to maximize your system availability while mitigating the risks inherent in any computing environment.
Request a Free Consultation
To learn how we can help you to efficiently monitor and maintain your vital computing technology, contact us.
What Are the Benefits of Proactive Management?
With proactive management, you will see these benefits:
Proactive Monitoring
Prevent future issues though remote monitoring and maintenance
Freeing Up Your Team's Time
Let us manage this day-to-day support so you can focus on strategic elements
Save Money with Remote Support
Save the time and expense of having to travel to multiple locations to manage physical hardware
After Hours’ Support
We have resources on call and working different time zones to support your business outside of regular hours
Reduced Interruption to Business
Preventative maintenance means we catch problem areas before they become full blown issues
Ensure Optimal Operations
Monitoring CPU health to ensure optimal operation of computing resources
AS FEATURED ON
