Do You Have a Single Point of Contact To Resolve Your Tech Problems?
Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.
Our IT Support and Helpdesk Services cover:
✔ Bilingual helpdesk support
✔ On-site and remote support
✔ Most North American time zones
✔ Response and turnaround times guaranteed by Service Level Agreements
✔ Expertise from senior specialists
Service and Support
When a problem arises that's too complex to solve remotely, a technician can be sent to your location for a quick resolution.
Our technicians are fully trained with years of experience pertaining to customer support and resolving issues. They are equipped to handle any issue related to your hardware, software or operating systems, taking advantage of industry-leading tools and processes to ensure that your systems are operating at peak efficiency.
Comprehensive Support Solutions
Whatever type of support you need, from comprehensive managed IT helpdesk solutions to onsite resolution as well as preventative maintenance and monitoring of your systems, our trusted team has the tools and resources you need to keep your IT environment functioning efficiently.
When you avail your business of our helpdesk services, you are gaining access to certified technicians who are fully qualified to resolve your issues.
Proactive Maintenance and monitoring
Our team of consultants can perform proactive maintenance and monitoring services designed to identify and prevent problems before they occur.
Hardware that requires regular attention can be monitored to ensure that they continue to operate smoothly. Regular preventative maintenance can pay dividends in the future as it plays a key part in issue prevention.
Working in tandem with problem tracking from the helpdesk, our technicians are able to identify potential areas of concern that need to be addressed, and our monitoring services will proactively ensure that you won't experience recurring outages.
Helpdesk IT Support
Even simple technical issues can quickly cripple your business operations without proper support in place.
Our IT helpdesk services are designed to provide you with thorough support when you need it the most. Our team is at the ready across all Canadian time zones to offer bilingual support for any IT-related issues that arise.
You'll gain the peace of mind that comes with knowing that our service desk assesses the urgency and impact on your business of each technical issue that arises and prioritizes them by most to least critical.
IT Support You Can Trust
An IT strategic planning process is a vital part of a successful business strategy. Knowing how to plan for and integrate your technology into your company’s operations while anticipating your future needs is a critical series of steps every business should take.
Our IT strategic and technology planning services help you to get the most out of your technology investment while ensuring they align with your business goals.
IT Support You Can Trust
Proven IT Support Specialists
Our proven IT services include easy-to-access helpdesk support that will help you troubleshoot and resolve issues as they come up. Our dedicated support team is ready to handle your technology concerns providing a single point of contact for all inquiries, requests for service, and other technical assistance.
When is the Right Time?
When do you need a managed IT services solution that fits your needs? Find out more with our guide.
IT Support Managed Services
In addition to our helpdesk solutions, our trusted support team provides assistance in a wide variety of ways. Whether your issue requires remote or onsite help, our experienced consultants are able to resolve it quickly and efficiently in order to maximize your uptime.
Our helpdesk support services follow all industry best
practices. These include:
Problem tracking
Robust usage reporting
Root cause analysis
First-call resolution goal with prioritized escalation
Bilingual access across all Canadian time zones
Request a Free Consultation
Learn how your business can benefit from the experienced IT support managed services that we offer. To find out how our support personnel are ready to resolve your technology issues with speed and efficiency, contact us today!
What Are the Benefits of IT Helpdesk Services?
Some of the additional benefits of an IT helpdesk include:
Freeing Up Your Team
Availability of go-to technical support improves business efficiency by reducing time staff need to spend solving technology problems
Quicker Resolution Times
Access to live support personnel makes the issue resolution process much quicker than a software-based services
Access To An Experienced, Multi-Disciplined Team
Our team is trained in a wide array of technical disciplines, leveraging greater knowledge to fix varied problems
Root Cause Analysis
Problem tracking can help pinpoint trends in recurring issues and root causes, leading to quicker resolution in the future
IT Support Aligned to Your Organization
Support personnel understand your business needs and are trained in your individual company's goals
Focus Staff on Strategic Initiatives
Reduced in-house IT staff allows you to properly deploy resources to help meet your business objectives
